Prohibited goods policy

Overview

Lunex does not allow products or services that are illegal, unsafe, deceptive, abusive, or incompatible with platform and payment-provider requirements. This policy applies to listings, delivered items, store descriptions, and seller communications connected to a transaction.

Prohibited products and services

• Illegal goods or servicesAnything that violates applicable local, national, or international law.
• Stolen goods or fraud-related productsItems obtained through theft, fraud, chargebacks, impersonation, or other unauthorized activity.
• Counterfeit goodsProducts that misuse a brand, trademark, identity, or origin to appear genuine.
• Weapons and explosivesWeapons, ammunition, explosives, instructions intended to cause harm, or components sold for those purposes.
• Drugs and controlled substancesIllegal drugs, controlled substances, drug paraphernalia, or products marketed to evade drug laws.
• Malicious softwareMalware, ransomware, spyware, credential theft tools, botnets, phishing kits, or software designed to damage or compromise systems.
• Stolen or compromised accountsAccounts, credentials, access tokens, sessions, or authentication data obtained without the owner’s permission.
• Payment fraud and financial abuseCarding services, stolen payment details, money-laundering tools, fake payment documents, or methods intended to bypass financial controls.
• Unauthorized personal or sensitive dataPersonal, financial, medical, identity, location, or account data sold or shared without valid authorization.
• Pirated or copyright-infringing contentUnauthorized copies of software, media, templates, courses, assets, or other protected work.
• Unauthorized licenses or keysSoftware licenses, activation keys, or access codes when the seller has no right to transfer or resell them.
• Adult sexual content or servicesPornographic services and explicit sexual content offered as a product or paid service are not permitted.
• Restricted gambling products or servicesUnlicensed gambling, betting access, rigged systems, or gambling-related products prohibited by law or payment-provider rules.
• Hate, extremist, or terrorist materialContent that supports, recruits for, funds, or meaningfully promotes hate groups, violent extremism, or terrorism.
• Harassment, abuse, or illegal surveillance toolsProducts designed to stalk, threaten, dox, harass, secretly monitor, or otherwise abuse another person.
• Other prohibited goods or servicesAny item that Lunex, its payment providers, or applicable law prohibits from being offered or transacted.

Restricted or review-required items

Some digital goods are not universally prohibited but may require manual review, proof of ownership, or confirmation that resale is permitted. These can include software licenses, game keys, digital subscriptions, reseller access, automation tools, account-related digital goods, and region-restricted content.

Approval depends on the item, its source, applicable restrictions, and the seller’s ability to verify their rights. A previous approval does not guarantee that a similar listing will be accepted.

Seller responsibility

Sellers are responsible for:

• Having the legal and contractual right to sell every listed item.
• Providing accurate titles, descriptions, images, prices, and delivery terms.
• Following all laws and restrictions that apply to the seller and buyer.
• Providing proof of ownership, licensing, sourcing, or authorization when requested.
• Avoiding misleading claims, hidden conditions, and deceptive listing practices.

Sellers should review their active products in the Seller dashboard whenever their rights, inventory, or delivery terms change.

Enforcement

When a listing or transaction may violate this policy, Lunex may request verification, remove the listing, restrict or suspend a store, or cancel or hold a transaction where required. Serious or repeated violations may result in account termination.

Actions are based on the available information, the nature of the item, prior activity, legal requirements, and payment-provider obligations.

Reporting a prohibited listing

If you believe a listing violates this policy, report it through Lunex Support. Include the store, product link, and a short explanation so the report can be reviewed accurately.